We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Knowledge and Information Strategy Consultation 2026
Share Knowledge and Information Strategy Consultation 2026 on FacebookShare Knowledge and Information Strategy Consultation 2026 on TwitterShare Knowledge and Information Strategy Consultation 2026 on LinkedinEmail Knowledge and Information Strategy Consultation 2026 link
About the Knowledge and Information Strategy
We will be asking tenants for their views on our draft Knowledge and Information Strategy from Friday 30th January. Your feedback will help shape the final version.
The strategy will then be discussed at the Homes Policy Development Group meeting on 17 March 2026, where a decision will be made about whether to recommend it for approval.
Why this matters:
The Housing Ombudsman Service has highlighted how important it is for landlords to keep clear, accurate and up-to-date records. When records are poor, it can lead to problems for tenants, such as delays, misunderstandings, or issues not being dealt with properly.
The Ombudsman published a report on this in May 2023, with an update in January 2025, calling on housing providers to manage information in a more consistent and organised way.
How this helps tenants:
To provide a good service, we need to understand:
who lives in our homes
what support or challenges they may have
Using information properly helps us:
build better relationships with tenants
respond more quickly and effectively
tailor services to individual needs
What the strategy does:
The strategy sets out our long-term plans for improving how we collect, store and use information. Doing this well helps us to:
deliver a high-quality housing service
meet legal and regulatory requirements
reassure residents that their personal information is handled safely and responsibly
Your feedback
We have shared the draft strategy and the Equalities Impact Assessment for information. We welcome any comments or feedback via the link below or call 01884 255 255 and ask for Tenant Involvement.
If you would like more information or have any questions, please let us know.
About the Knowledge and Information Strategy
We will be asking tenants for their views on our draft Knowledge and Information Strategy from Friday 30th January. Your feedback will help shape the final version.
The strategy will then be discussed at the Homes Policy Development Group meeting on 17 March 2026, where a decision will be made about whether to recommend it for approval.
Why this matters:
The Housing Ombudsman Service has highlighted how important it is for landlords to keep clear, accurate and up-to-date records. When records are poor, it can lead to problems for tenants, such as delays, misunderstandings, or issues not being dealt with properly.
The Ombudsman published a report on this in May 2023, with an update in January 2025, calling on housing providers to manage information in a more consistent and organised way.
How this helps tenants:
To provide a good service, we need to understand:
who lives in our homes
what support or challenges they may have
Using information properly helps us:
build better relationships with tenants
respond more quickly and effectively
tailor services to individual needs
What the strategy does:
The strategy sets out our long-term plans for improving how we collect, store and use information. Doing this well helps us to:
deliver a high-quality housing service
meet legal and regulatory requirements
reassure residents that their personal information is handled safely and responsibly
Your feedback
We have shared the draft strategy and the Equalities Impact Assessment for information. We welcome any comments or feedback via the link below or call 01884 255 255 and ask for Tenant Involvement.
If you would like more information or have any questions, please let us know.
