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Share Tenant Satisfaction Measures- Focus group on FacebookShare Tenant Satisfaction Measures- Focus group on X (formerly Twitter)Share Tenant Satisfaction Measures- Focus group on LinkedinEmail Tenant Satisfaction Measures- Focus group link
We are looking for tenants who would like to be involved in our up coming focus group.
The subject of this session will be Tenant Satisfaction Measures (TSM).
The TSM's were introduced by the regulator of social housing in 2023 and are used to assess how satisfied tenants are with key housing services. There are 22 TSMs in total: 12 tenant perception measures (tenant surveys), 10 management information measures (performance data) and most importantly they help us see how well we are doing and where we need to improve.
This session will give you, the tenants the opportunity to:
Review our latest TSM feedback results
Share your thoughts and experiences
Help us identify areas for improvement
Contribute to shaping an action plan for future service improvements
Option 2 – Online session Date: Wednesday 12th August Time: 6:00pm – 8:00pm Location: Microsoft Teams (joining details will be shared after booking)
Your feedback is extremely important to us, and we greatly value your input in helping us improve our services, and as a small thank you, all attendees will receive a Love2Shop voucher and a goodie bag.
If you have any accessibility requirements or need support to participate, please let us know using the same email address.
We are looking for tenants who would like to be involved in our up coming focus group.
The subject of this session will be Tenant Satisfaction Measures (TSM).
The TSM's were introduced by the regulator of social housing in 2023 and are used to assess how satisfied tenants are with key housing services. There are 22 TSMs in total: 12 tenant perception measures (tenant surveys), 10 management information measures (performance data) and most importantly they help us see how well we are doing and where we need to improve.
This session will give you, the tenants the opportunity to:
Review our latest TSM feedback results
Share your thoughts and experiences
Help us identify areas for improvement
Contribute to shaping an action plan for future service improvements
Option 2 – Online session Date: Wednesday 12th August Time: 6:00pm – 8:00pm Location: Microsoft Teams (joining details will be shared after booking)
Your feedback is extremely important to us, and we greatly value your input in helping us improve our services, and as a small thank you, all attendees will receive a Love2Shop voucher and a goodie bag.
