Which service(s) have you had contact with in the last 12 months? (Tick all that apply)
Overall, how satisfied are you with our communication?
How easy is it to contact the right team when you need us?
Do we keep you informed about repairs, enquiries, or requests?
How clear and easy to understand is our communication?
How satisfied are you with the speed of our responses?
How satisfied are you that we listen to tenant feedback and act on it?
Do you feel our communication is accessible and meets your needs?
Do you have any communication requirements that we should be aware of? (Tick all that apply)
If you do not use our online services, what is the main reason?
How easy is it to access information and services online (e.g. through our website, online forms, or digital communications)?
How would you prefer us to communicate with you? (Tick all that apply)
Which communication methods do you currently find most useful?
Maximum 5,000 characters
0/5,000
What do we do well when communicating with you?
What could we improve about our communication?
